Table of Contents

Introduction

In this lab we are going to import a FAQ in Google Dialogflow from an existing website, which will act similarly to the Q&A bot in Webex Connect. We will then select some Questions and transform them into intents.

Step 1. Enabling FAQ in Dialogflow

  • Login to the Dialogflow portal https://dialogflow.cloud.google.com using the Gmail account created (or used) in the earlier lab
  • Click the Cog next to the name of your bot
  • Under General Toggle “Enable beta features and API” and click save

Step 2. Importing FAQ

  • We are going to import our FAQ from the Cisco Live Amsterdam FAQ. Cisco Live FAQ website
  • Click on the Knowledge (Beta) menu option and click Create Knowledge base

  • Name it “Cisco Live FAQ” and click Save

  • Click “Create the first one” and create the document with below mentioned details

    Document Name: Cisco Live FAQ

    Knowledge Type: FAQ

    Mime Type: text/html

    Data Source: URL: https://www.ciscolive.com/emea/attend/event-details/faq.html

    Enable Automatic Reload: True

    Click Create

  • Click the “Add Response” button. A response string automatically populates that looks like $Knowledge.Answer[1] . Click Save at top of the page.

Step 3. Testing from within Dialogflow

  • In the upper right corner, you will see a “try it now” prompt
  • Using one of the questions from the FAQ, ask a question or a variation of the question and verify there is a response.

Step 4. Testing via Webex Connect chat

  • Launch your chat from your website
  • Using one of the questions from the FAQ, ask a question or a variation of the question.

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Congratulations, you have completed this section!