Digital Channels for Webex Contact Center
Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup service for Chat and SMS digital channel.
Mandatory section - Lab Exercises
| Lab # | Topic | URL |
|---|---|---|
| —– | Before you Begin | Lab Information |
| Lab 1 | Preconfiguration | Preconfiguration |
| Lab 2 | SMS Setup | SMS creation end to end |
| Lab 3 | Chat Configuration | Live Chat creation end to end |
Bonus section - Advanced Lab Exercises
| Lab # | Topic | URL |
|---|---|---|
| Lab 4 | Event and Rules - Agent Productivity | Event and Rules - agent productivity |
| Lab 5 | Flow Debug Capabilities | Flow Debug Capabilities |