Session: LTRCCT-2012
Session: LTRCCT-2012
Speakers: ChandraMouli Vaithiyanathan & Tracey Martinez
Welcome to Cisco Live Flow Builder Lab !!,
This lab will handhold you from the basics to advanced concepts in Webex Contact Center Flow Buidler.
Lab Exercises
| Content Owner | Lab Number | Topic | Lab | Objective | |
|---|---|---|---|---|---|
| Chandramouli | Lab 0 | PreRequisites | PreRequisite | Hear Welcome Prompt | |
| ChandraMouli | Lab 1 | Agent Login | Agent Login | Call is Queued to Agent | |
| Tracey | Lab 2 | Menu and Queue Treatment | Menu and Queue Treatment | Caller is given menu and opt out | |
| ChandraMouli | Lab 3 | Advanced HTTP Request | Advanced HTTP based Data DIP | Pull Customer information dynamically and present it to Agent Desktop | |
| Tracey | Lab 4 | Skill Based Routing | SkillBasedRouting | Offer premium services using Advanced Skill Based routing | |
| ChandraMouli | Lab 5 | Bonus - Preferred Agent Routing | PreferredAgentRouting | Preferred/Last Agent Routing | |
| ChandraMouli | Lab 6 | Bonus - TTS & Google CCAI DialogFlow Bot | DialogFlow | TripPlanner BOT using Google CCAI |