Webex Contact Centre New Digital Channels Bot Capabilities
Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup bot capabilities with New digital channels in Webex Contact Centre.
Lab Exercises
| Lab Number | Topic | Corresponding Lab |
|---|---|---|
| Lab 0 | Before you Begin | Lab Information |
| Lab 1 | Preconfiguration | Preconfiguration |
| Lab 2 | Live Chat Configuration | Live Chat creation end to end |
| Lab 3.1 | Question & Answer Bot | Question & Answer Bot Configuration |
| Lab 3.2 | Question & Answer Bot with Chat | Question & Answer Bot Flow Configuration |
| Lab 3.3 | QnA FAQ bot | QnA FAQ bot |
| Lab 4 | Task Bot | Task Bot Configuration |
| Lab 5.1 | Google CCAI DialogFlow Bot | DialogFlow bot configuration |
| Lab 5.2 | Google CCAI DialogFlow Bot with Chat | DialogFlow bot Flow configuration |
| Lab 6 | Creating a FAQ in Dialogflow | CCAI FAQ bot |
| Lab 7 | CCAI advanced bot | CCAI advanced bot |